cik telecom internet throttling

[.M.]

I Found this on the Internet, just sharing with everyone 

https://www.reddit.com/r/toronto/comments/2erxxo/my_experience_with_cik_telecom_isp/

Posted by cinnamondalek 5 years ago

My experience with CIK Telecom (ISP)

It was a beautiful July 2014 when I had received news that my beloved contract with "Rogers" was coming to an end. As my household was using more bandwidth now, I thought an unlimited bandwidth option was in order. Lo and behold! Written gloriously in a newspaper was an ad for unlimited internet/phone service/and cable tv for 39.99 a month. It seemed too good to be true. Picture all the porn I can download!
We quickly called them up to ask more about the promotion and through mystical confusion powers, they claimed that they can give us a better offer of 30 dollars/month if we sign up for this second! Stupidly, we succumb to their seduction and set an installation date.
As the day arrived, we waited anxiously for the technician who was suppose to show up (10am-5pm). Our spirits high, at exactly 4:55 pm a "Bell" vehicle showed up. The Bell technician came inside and took a look at the modem they had sent us and declared "Hear ye, CIK failed to send everything needed for installation", and with a poof, he disappeared never to be seen again.
Being starved for internet, we were naturally really peeved. I called customer support to ask about the issue and was rewarded with, a polite gentlemen at what sounded to be an office party! How fun it was that I could hear everyone except for him! Frustrated, I asked to cancel the subscription as there was a 30 day trial period, the gentleman put me on hold where he promptly hung up on me. Aghast, I tried again and asked to speak to a manager, and with extreme professionalism, they hung up on me again.
That day, at 11 p.m a technician called my house and instructed me over the phone on how to install the internet. What a rush that was! How empowering was it to be able to install my own internet, even though I paid the installation fee to have a "professional" come by to do it.
One month later, I am highly pleased that my internet connection would lagged at 10 pm till 9 am! It makes playing League of Legends so much more challenging and in the future, would make me a better player!:)
Today, my internet has ceased working. The modem light is is flashing but unfortunately, not the internet light. Excited that CIK telecom gave me this opportunity to talk to them again, I called them about this problem, only to be informed that it was my wall jack that was the issue. Confused about how my wall jack had been working for the past month and suddenly stopped was beyond m, they are obviously the professionals. I tried plugging it into all of the other wall jacks to no avail.
Disheartened, I bought the modem to their customer service location where I witnessed seventy satisfied customer demanding a cancellation on their service. I was numbered 73 and while waiting, witnessing number 72 leaving with a brand new modem.
When it was my turn to visit the party loving professionals at the office, I was informed that my modem had no problems, but as I had press "reset" on it, I had wiped all of the memory from it and they had to input it back it. As they still insisted that it was my wall jack that was the problem, they honorably avoided answering my question about why my wall jack worked for a month and would suddenly stop today!
Here I am, at a library, patiently waiting for a technician that they promise will definitely come on Thursday. Are you someone who thinking gaming is too easy? Why not add a little lag to spice it up for you? I recommend this company for everyone who has a little masochist inside them. It will hurt so good!
Thanks for reading!

[.M.]

There it is in black and white Cik Telecom throttles/traffic shapes it's internet customers QC & ON in the evening hours 

   

This is coming from me and thousands of other Canadians we are asking pretty-please can CIK TELECOM stop lying too your customers across Quebec and Ontario. The CRTC & CCTS need to step up to the plate and outline NET NEUTRALITY and what is the penalty for internet providers that continue to mislead & lie to it's canadian internet customers.

[.M.]

I Found this on the Internet, just sharing with everyone

https://webcache.googleusercontent.com/search?q=cache:dyVm58OeFKkJ:https://www.reddit.com/r/toronto/comments/eq9igr/cik_telecom_throttling_internet_speeds_and/+&cd=7&hl=en&ct=clnk&gl=ca

CIK Telecom Throttling Internet Speeds and Shaping Internet Traffic



I have recently noticed that my internet speed for certain websites have been noticeably slower than other sites, regardless of the time of the day. When I checked my internet speed on speedtest and various other speed test sites, I have been getting 75/10mbps, which is the correct internet speed for my plan. The main issue is that I am the only user of the internet in my household and I am unable of getting video streaming quality of more than 1080P. For example, when I stream on YouTube, I get decent loading times for 1080P video, however, when I change the quality to 1440P or 4K, the video stutters and buffers every few seconds. This is extremely odd considering my internet speed is 75mbps download and should be more than enough to handle streaming in Ultra HD quality.
I decided to conduct various tests on the sites I was experiencing this slowdown. I have tried playing Ultra HD and 4K video on various streaming sites such as YouTube and Netflix, however, my internet connection speed would not be fast enough to play the video without stuttering or buffering. However, when I used a VPN (located in Toronto) on the same sites, I experienced seamless playback and there was no stuttering or buffering on the video. I have conducted this test several times, on different devices, and during different times of the day. The VPN connection was faster than a Non-VPN connection EVERYTIME. This suggest there is evidence of internet throttling or traffic shaping that CIK is using to intentionally slow down my internet for certain sites.
After my discovery of this issue, I contacted a senior technical support staff. He walked me through various tests and concluded that there were no issues with my internet. When I asked about if CIK throttles internet, he stated that CIK does not throttle internet or shape traffic in anyway.
I will soon file my complaint to senior management and escalate to CCTS (Commission for Complaints for Telecom-television Services) if necessary.
I have been with CIK Telecom for several years and overall their customer service and internet reliability has been poor. I would not recommend CIK to anyone and I am seriously considering switching ISPs.
Does anyone else have relatable experiences with CIK Telecom?

[.M.]

I Found this on the Internet, just sharing with everyone

https://www.canadianisp.ca/cgi-bin/isp_comment_totals.cgi?f=Comments&ispid=150

Thu, Oct 24, 2019

YOU GET WHAT YOU PAY FOR. I wish I found this site to read all the reviews before trying CIK Telecom (aka Cannet Telecom "a partners company").



I purchased the Unlimited 300 Mbps offer with their modem rental totaling $40/month.



First, the service start date was delayed by a few days because supposedly Rogers didn't activate the service on time after cancelling with my previous ISP. I had to borrow my neighbor's wifi until that was resolved.



When the service started I ran multiple speed tests and the results were all over the place. I was getting speeds as low as 5 Mbps during peak time 9pm. My streaming services Youtube, Netflix, Amazon Prime, etc were stuttering/buffering and dropping to lower resolution to compensate.



I called their tech support and they said they will fix it. I did notice a small speed increase and ran tests but it was rarely over 20 Mbps in the evenings. I was still getting stuttering with streaming services. The only time I actually saw speeds over 150 Mbps was after 2 am, never got close to the 300 Mbps that they advertised.


I should say that their customer support team in Delhi, India were were polite and pleasant to talk to. Didn't fuss too much when I cancelled and refunded the first month.

[.M.]

UPDATE: more and more people are now coming forward realizing to what I have posted here is exactly what hundreds have gone through and why they left ciktel. I get so many people messaging me on Facebook applauding me for standing up against this dishonest internet company.

Here is there #1 plot, they get everyone on the promotion deals with the cheapest plan... then this will be good for 1 year lets say if your lucky but as soon you see your upload dropping or your connection online to any video streaming lagging or voip lagging or torrent download drops  or IPTV lagging then this means  usually they are just waiting to blame your wiring on you or the box they supply and control. They have nothing better to do except watch and record your bandwidth and you will defiantly be in for a heck of a surprise when your speeds change and you can barley do anything online.

Then customers call CIKTEL to explain about the speed decreasing CIKTEL will try and troubleshoot the problem (making us think they care) and say how sorry they are to here there customers problems but in actual fact its just a coverup & game (HINT HINT)  so if your lucky after arguing with them on the phone or they have blamed you because of bad wiring all of a sudden or what ever they can read off there tv screen scripts like telemarketing scams. You get my point "you feel like your going around in circles with them and they try and make you think its your fault BUT ITS really Not anyone's fault  AND SADLY THEY KNOW IT !!!!

If your still with them after all of these troubles .... trust me its like a cat and mouse game then they pull off the magic words by saying to us BUT YOU REALIZE YOU NEED FASTER SPEED TO FIX THIS PROBLEM  .... bait-and-switch ....now they got you so you'll end up paying more to them but all along it was them playing with your  internet speeds why do you think they wont let you have ADMIN ACCESS to there equipment (HINT HINT)

More people need to call the CCTS

[.M.]

The CCTS will review any complaint you submit, to ensure that it falls within its mandate. If it does, the CCTS will first ask your service provider to try again to resolve the problem with you directly. The CCTS will also help you reach an amicable resolution acceptable to both you and your service provider.

More people need to stand up now against CikTel and contact this Telecom agency  so that more complaints are filled remember the more complaintsr the reports will high on that website 

CCTS Questionnaire - Complaint Resolution Form (ccts-cprst.ca)

[Dee]

I noticed my internet performance was poor last February 2021 to the  point of slowing down or dropping the line which meant the modem developed a problem from the point of view of a veteran technician "myself", I called CIK's technical support and got a response,  they said they can fix it from their end, I answered okay go ahead. They told me to unplug the modem wait a while then plug it back again while they remained in communication with me, I did as they requested and  checked the speed which was 10DOWN and 2UP ?? The agreement I have is 15DOWN &10UP I told them, the technician responded "I will make some adjustments on my side and then tell me what you see" I said no difference same thing, technician "We will send you a modem" Okay, I received the modem after 4days  I connected up everything still 10DOWN&2UP I told them? Technician "Your line is unstable you will need a new plan to compensate for the loss in speed" My response was with the same equipment including the "BELL LINE" ? Technician yes, at that point I demanded to communicate with the manger,  I explained the situation to manager his reply was "I cannot refund your losses due to poor service but you can always upgrade to 30DOWN&10 UP, I do not care you can take it to the CRTC go ahead, no contracts read the new policies". I called another company I got the same basic plan 25DOWN&10UP for 5years for the same basic price and I can use any modem on the same "BELL LINE". The CIK modem cannot work with another companies signal because they don't have a control signal imbedded in the information signal therefore the CIK modem will shut down, if you are a CIK USER and you want to remain a CIK USER get a BELL Modem or whatever reconfigure it for CIK or they will be throttling your speed while selling your personal information (human trafficking) via their modem. and every year they will ask you to change the modem and plan I did it 3 times, 3rd strike out!

[.M.]

   

[.M.]

Posted by cubic_pear (reddit) 8 months ago ---> Suspicion of internet throttling by CIK

https://www.reddit.com/r/askTO/comments/ibqehl/suspicion_of_internet_throttling_by_cik/

I play games. Currently Valorant, but I used to play Path of Exile. During the time I was playing Path of Exile early this year, I always get ping spikes: ping is at <100ms for a few seconds, then spikes to 200 or 300 for half a second. It happens constantly, making the game unplayable. Fortunately I had a VPN, and using that I got constant decent ping, so that solved my problem. At the time I didn't think much of it, I thought perhaps it is because of COVID19, everyone is overloading the network and I am perhaps just getting bad routing, and so VPN fixes that.

Fast forward to today, I play Valorant, which is a competitive shooter. My neighbor get 30 ping on Rogers throughout the day. I get 30 ping and almost no packet loss during the day as well. However, starting at around 6PM, I have a constant 80+ ping, sometimes going above 100, and a constant 30% packet loss. Speedtest shows my speed is fine and as advertised. It is just the video game where I have problems. This time VPN won't fix it, because this game is more dependent on good ping, and VPN makes ping worse on average, even though it makes ping stable. Here is a video I recorded showing what I am talking about.

I did some research, other people have similar experiences to mine. In CIK's terms of service, under section 1.2.6 ITMP Policy:

In east coast (Ontario and Quebec), we are slowing down non-real time file transfer protocols including but not limited to using Bit Torrent Protocol in peak hour from 6:30pm to 10:30pm EST (tentative time only – actually time could vary based on the network status without notice), all of other real-time applications like online Video, IP TV, gaming, music, web browsing etc. are NOT affected.

I suspect that they either intentionally slow down real-time applications like gaming, or incompetently unable to classify traffic correctly. Perhaps they classify Riot Direct as "non-real time", so my Valorant connection is horrid. Now that I think back to Path of Exile, that was probably also throttled by CIK, which is why when I switched to VPN I got no more ping spikes, because VPN hides what kind of traffic I had. I am not an expert in networking, the most of what I know came from a class I took in university. Everything I said could be false, so my experience could be totally anecdotal and not related to any sort of throttling.

I spoke to a tech support in the morning, and she told me CIK restrict your speed from 6PM to 12AM if you use more than 6Gb. She said I've been using 10gb+ for the past few days. She said if I upgrade my plan to 150mbps, the limit would increase to 12Gb before I get slowed down. I spoke to a manager in the evening, and seriously complained about it, but he completely denies what the tech support said. Nevertheless, the manager fixed my issue. At least for now, I am getting good ping and almost no packet loss. However when I asked "what was the issue" and "how did you fix it", he just dodged the question. I will have to see if this fix is temporary or not over the next few days.

Anyone else have similar experience or totally opposite experience to me?

[Dee]

My speed is a stable 25DOWN & 10UP with the same Bell line via my new provider!